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Communication About Medications

What This Indicator Measures

This indicator tracks the percentage of hospital patients in Western New York who reported that hospital staff "always" explained their medications to them during their recent hospital stay.

Why This Measure Matters

When patients are provided information about new medications they receive while in the hospital, including side effects and why it is being given, patients are given a level of control to self-advocate and make an informed decision regarding their health. This is a key element of patient-focused care.

% of Hospital Patients Reporting That They Were Always Given the Information They Needed Regarding Their Medication

Data Sources & Notes

This chart presents summary level results from the Hospital CAHPS survey collected between July 2007 and June 2008, as provided in the Hospital Compare database maintained by the Center for Medicaid and Medicare Services. This indicator is a composite that draws upon two survey questions: "Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?", and "Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?" Possible responses to these questions were "always," "usually," "sometimes" and "never." The Western New York average reflects a discharge-weighted average across all hospitals in the region, while the national and New York State averages are from Hospital Compare database. The average among the top 1% of hospitals in the nation is from "Why Not the Best?", a health care quality improvement tool of the Commonwealth Fund.

WNY Health Care Priorities

Learn how this indicator informs these WNY Health Care Priorities:

Measuring Methods

How we measured WNY health care performance in five priority areas (...read more)