Communication With Doctors

What This Indicator Measures

This indicator tracks the percentage of hospital patients who reported that their doctor "always" communicated well with them during their recent hospital stay by listening, showing respect and explaining things clearly.

Why This Measure Matters

Good communication skills are essential to connecting with patients on a human level. Doctors provide reassurance and emotional support when they listen to what the patient has to say, show respect and explain things in a way patients can understand.

Clear and effective communication by doctors also indicates the level of information patients are receiving in a hospital setting, fostering understanding of health conditions and supporting the patient in self-advocating for their health, administering self care and adhering to treatment plans.

% of Hospital Patients Reporting That Their Doctor Always Communicated Well With Them

Data Sources & Notes

This chart presents summary level results from the Hospital CAHPS survey collected between July 2007 and June 2008, as provided in the Hospital Compare database maintained by the Center for Medicaid and Medicare Services.

This indicator is a composite that draws upon three survey questions: "During this hospital stay, how often did doctors treat you with courtesy and respect?", "During this hospital stay, how often did doctors listen carefully to you?", and "During this hospital stay, how often did doctors explain things in a way you could understand?" Possible responses to these questions were "always," "usually," "sometimes" and "never."

The Western New York average reflects a discharge-weighted average across all hospitals in the region, while the national and New York State averages are from Hospital Compare database. The average among the top 1% of hospitals in the nation is from "Why Not the Best?", a health care quality improvement tool of the Commonwealth Fund.

WNY Health Care Priorities

Learn how this indicator informs these WNY Health Care Priorities:

Measuring Methods

How we measured WNY health care performance in five priority areas (...read more)