Communication With Nurses

What This Indicator Measures

This indicator tracks the percentage of hospital patients in Western New York who reported that their nurses "always" communicated well with them during their recent hospital stay.

Why This Measure Matters

Effectively communicating with patients - in listening and explaining - is fundamental to connecting with patients on a human level - this demonstrates respect for what the patient has to say and provides reassurance and emotional support. Strong nurse-patient communication also reflects the clarity and level of information patients receive regarding their condition, prognosis and treatment plan to support them in self advocating for their health.

% of Hospital Patients Reporting That Their Nurse Always Communicated Well With Them

Data Sources & Notes

This chart presents summary level results from the Hospital CAHPS survey collected between July 2007 and June 2008, as provided in the Hospital Compare database maintained by the Center for Medicaid and Medicare Services.

This indicator is a composite that draws upon three survey questions: "During this hospital stay, how often did nurses treat you with courtesy and respect?", "During this hospital stay, how often did nurses listen carefully to you?", and "During this hospital stay, how often did nurses explain things in a way you could understand?" Possible responses to these questions were "always," "usually," "sometimes" and "never."

The Western New York average reflects a discharge-weighted average across all hospitals in the region, while the national and New York State averages are from Hospital Compare database. The average among the top 1% of hospitals in the nation is from "Why Not the Best?", a health care quality improvement tool of the Commonwealth Fund.

WNY Health Care Priorities

Learn how this indicator informs these WNY Health Care Priorities:

Measuring Methods

How we measured WNY health care performance in five priority areas (...read more)