Discharge Information

What This Indicator Measures

This indicator tracks the percentage of hospital patients in Western New York who reported that they were given information about what to do during their recovery at home.

Why This Measure Matters

Getting clear and accurate information about what to expect during recovery after a hospital stay reduces confusion and post-discharge hassles that patients might otherwise experience, which can impede recovery and even place patients back in the hospital.

This information also helps patients understand what they need to do on their own behalf - such as what medications they need to take and follow-up care they need to obtain. This facilitates their recuperation and maximizes the potential for good health outcomes following hospitalization. Discharge information is so important that in New York State it is included in the patient's bill of rights. The 14th right states that "[t]he hospital must provide you with a written discharge plan..."

% of Hospital Patients Reporting That They Received the Discharge Information They Needed

Data Sources & Notes

This chart presents summary level results from the Hospital CAHPS survey collected between July 2007 and June 2008, as provided in the Hospital Compare database maintained by the Center for Medicaid and Medicare Services.

This indicator is a composite that draws upon two survey questions: "During your hospital stay, did hospital staff talk with you about whether you would have the help you needed when you left the hospital?", and "During your hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?" Possible responses to these questions were "yes" and "no." The Western New York average reflects a discharge-weighted average across all hospitals in the region, while the national and New York State averages are from Hospital Compare database. The average among the top 1% of hospitals in the nation is from "Why Not the Best?", a health care quality improvement tool of the Commonwealth Fund.

The New York State Department of Health (DOH) provides information about the rights of hospital patients in New York State. The Patients' Bill of Rights can be found on the DOH website at http://www.health.state.ny.us/nysdoh/hospital/english2.htm#patients.

WNY Health Care Priorities

Learn how this indicator informs these WNY Health Care Priorities:

Measuring Methods

How we measured WNY health care performance in five priority areas (...read more)