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Getting Appointments with Specialists

What This Indicator Measures

This indicator tracks the percentage of Western New York health plan customers who reported that it was "always" easy to get appointments with specialists through their health plan.

Why This Measure Matters

The ease with which patients receive appointments with specialists is a measure of the system's level of coordination and efficiency, not to mention its capacity in providing care. It also suggests flexibility in accommodating the needs of the patient, whose scheduling may be restricted by employment, transportation or family responsibilities.

% Health Plan Customers Reporting That It Was Always Easy To Get Appointments With Specialists

Data Sources & Notes

This chart presents summary level results from the CAHPS Health Plan survey conducted in 2008, as provided by the New York State Department of Health. The survey question for this indicator was "In the last 12 months, how often was it easy to get appointments with specialists?" Possible responses to this question were "always," "usually," "sometimes" and "never." Western New York averages reflect enrollment-weighted averages, while national averages are from the 2008 CAHPS Health Plan Survey Chartbook.

WNY Health Care Priorities

Learn how this indicator informs these WNY Health Care Priorities:

Measuring Methods

How we measured WNY health care performance in five priority areas (...read more)