Home > Get Informed > WNY Health Care Performance Measures

WNY Health Care Performance Measures

Guided by a clear community consensus around five health care priorities, Reaching for Excellence has developed a set of baseline indicators to monitor system performance and drive quality improvement efforts.

The data was derived from the CAHPS nationwide patient experience surveys of hospital patients and health plan customers. Included in the surveys are 24 hospitals in Western New York and three major full-service health plans in the region (BlueCross/BlueShield of Western New York, Independent Health and Univera), including their commercial and Medicaid plans.

Measuring Methods

How we measured WNY health care performance in five priority areas (...read more)