Lose the Hassle Factor

Western New Yorkers say that obtaining health care - from urgent to routine - should be as convenient and efficient as possible.

What the Community Said

Lose the Hassle Factor emerged as the second highest priority for the region, receiving mention in 73% of conversations.

What Do Western New Yorkers Want:

Western New Yorkers say that obtaining health care - from urgent to routine - should be as convenient and efficient as possible. This requires coordinating patient care between primary and specialized providers, between providers and payers, across health care facilities and even over the course of a patient's medical history. Administrative procedures, such as billing, making appointments, obtaining referrals and coordinating prescriptions should be simple. The region's health care customers see health information and medical technology, especially electronic medical records, as central to streamlining all aspects of care - and reducing the mistakes and waste that result from a poorly coordinated system. Western New Yorkers also recognize that the health care organizations themselves must be part of the solution - hospitals, clinics and doctor's offices need to be managed better.

Western New Yorkers addressed the following specific elements of Lose the Hassle Factor, listed in order of frequency of mention in community conversations:

  • Integrate information technology into the system, particularly through electronic medical records
  • Coordinate an individual's care across providers, organizations and health plans and over the course of time
  • Reduce wait times for appointments and seeing providers
  • Simplify administrative procedures for patients
  • Streamline health care organizations

This health care priority ranked differently across certain populations in the region.

Conversations where low-income residents constituted the majority of participants raised the issue of health system inefficiencies nearly half as often as Western New Yorkers did overall, particularly on the issue of health information and medical technology. This may relate to different expectations from the system, as well as the more elemental health challenges faced by low-income residents, including the quality of their care and access and cost. This priority also ranked lower, but to a lesser degree, for conversations predominated by minorities and seniors.

"The use of electronic records can promote portability, accessibility, and accuracy."
"We need to update system technology."
"The system needs to be more comprehensive, with more integration and less duplication."
"Remove unnecessary layers of bureaucracy to improve accessibility."
"We need more centralization and less burdensome paperwork."