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Quality Health Care

Quality (of care) is a measure of the ability of a doctor, hospital or health plan to provide services for individuals and populations that increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Good quality health care means doing the right thing at the right time, in the right way, for the right person and getting the best possible results. According to the mantra for the quality improvement movement, care should be "safe, effective, patient-centered, timely, efficient and equitable." (Definition provided by the Robert Wood Johnson Foundation, the country's largest private philanthropy dedicated to improving the health and health care of all Americans.)